Booking Conditions

Reservations for self catering accommodation are accepted by Duke's Apartments as owners and agents for the Owner of the properties and are subject to the following terms and conditions:

Force Majeure
Guest Expectations
Appliances
Our Responsibility
Arrival and Departure
Booking Deposit
Cancellation Policy
Cleaning Service Fee
Consumables
Description
Governing Conditions
Guests Property
Group Size
Insurance
Keys
Linen
Method of Payment
Security Bond
Parking
Power and Cooling/Heating
Rates
Smoking
Swimming Pool
Telephone
Furniture
Wireless Broadband
Schoolies

Circumstances beyond the control of Duke's Apartments (Force Majeure).
Except where otherwise expressly stated in these conditions, Duke's Apartments and the property owners shall not be liable, jointly or individually, for any changes, cancellations, effect on your holiday, loss or damage suffered by you or for any failure by the accommodation providers to perform or properly perform any of their respective obligations to you which is due to any event(s) or circumstance(s) beyond the reasonable control of the accommodation provider concerned (referred to as 'force majeure' in these conditions). By way of example, force majeure includes fire, flood, exceptional weather conditions, epidemics, destruction, acts of terrorism or damage of accommodation by any cause (other than negligence of the accommodation provider) and all similar situations. 
No compensation, expenses, costs or other sums of any description (including without limitation the cost of securing alternative accommodation) will be payable in such circumstances by either the accommodation owner or Duke's Apartments.

Guest Expectations
Duke's Apartments is not responsible if the chosen accommodation does not meet the expected style required. Please view accommodation at our website www.Duke's Apartments.com prior to booking and call our office if you have any queries.

Appliances and Utilities
Duke's Apartments are not responsible for any failure of utilities, essential services and appliances. Please report any failures as soon as possible and every attempt will be made to contact the appropriate authorities or organise repairs.
However, immediate repair may be beyond our control. No refund or discount will be deducted from tariffs for unusable appliances awaiting repair.

Our responsibility to you for your Booking
As we have our own properties, and act as a booking agent, we have no liability for any of the accommodation arrangements (including any shortcomings or defects with or in any accommodation) and no liability for any illness, personal injury, death, damage or loss of any kind, unless caused by our negligence or that of any employee of ours.

Cancellation Policy
No refund on cancellation or change of dates unless the apartment can be re-let for the cancelled period. If so then the full payment will be refunded, less an administration fee of the equivalent of 2 nights stay

Check In / Check Out
Check in time is after 3.00 pm unless by prior arrangement.
Check out time is before 10.00 am. Should you wish to extend, please contact us  to confirm availability. A late check out fee may apply. 

Cleaning Service Fee
Our rate includes a standard cleaning charge to cover changing linen and up to 2 hours cleaning. If the apartment requires additional cleaning when you depart, we will pass on t you the charge from the contract cleaners currently a rate of $40 an hour (double on weekends and public holidays). As a guide you can avoid this charge by following these steps:

• Remove used linen and place in bathroom.
•  Wash all dishes and return to the cupboards that they came from.
•  Take all rubbish to the bins.
• Wipe down kitchen and clean grill.
•  Put all used towels in the bathroom.
•  Ensure food or dirt is not left on floor or walls.

Linen
Sheets, blankets, pillows, mattress protectors, towels, and tea towels are provided in the apartments.
We provide quality bed linen in the apartments - please do not allow massage oil to come in contact with the sheets. The cost of replacing damaged linen will be charged to your account.

Method of Payment
We are pleased to accept the following methods of payment:
 VISA, Mastercard, Bankcard.

Parking
Parking is provided for one car. Guests must only park cars in the designated area for the apartment.

Security Bond

Prior to your departure from our properties a Security Bond will be preauthorised on your credit card. This will not be charged to you credit card unless you have incurred additional charges. Therefore your Credit Card must be valid and contain sufficient funds to cover the bond. Please ask when booking, how much bond will be held.

Power and Cooling/Heating
Charges for these services are included in the daily tariff. 

Rates and Tariff
Please note that our tariffs are subject to change and may have a loading for public holidays and long weekends. Tariffs will be confirmed on request for a quotation.

Smoking
All of our properties are non-smoking. Any costs incurred with removing tobacco odours and damage will be deducted from your bond. Suitable areas are provided to smoke outdoors at all properties.

Swimming Pools
Swimming Pools are open during daylight hours. Swimming pools are available for guest use only, visitors are not permitted to use the pool. Glass containers and food are not permitted in the pool areas. The pool does not have a lifeguard and children must be  unless supervised by an adult. Please respect the conditions of entry posted in the pool areas. Note: The pool at the Viscount Suite is due to be renovated later in 2008 or early 2009. This will cause some disruption to the pool area. Please let us know, when you book, if this will cause you problems.

Telephone
A phone is provided, for local calls, for your convenience. Calls will be charged to your credit card at the standard Telstra rate. Incoming calls are accepted at all times.

Your Behaviour
When you book accommodation through Quinby Operations Pty Ltd, trading as Duke's Apartments,  you accept responsibility for the proper conduct of yourself and your party during your stay. The accommodation provider reserves the right at any time to terminate your stay or that of any member of your party due to your or their misconduct, where justified in their reasonable opinion. Full cancellation charges will then apply and no refund will be given. Furthermore, neither the accommodation provider nor Quinby Operations Pty Ltd shall be under any obligation whatsoever to pay compensation or meet any costs or expenses you may occur as a result of your stay being terminated. If your actions or those of any member of your party cause damage to the accommodation in which you are staying, you must fully reimburse the accommodation provider for the cost of the damage before you end your stay. You must also indemnify us against any claim (including legal costs) made against us as a result.

Furniture in Apartments

Please do not move furniture around in the apartments or holiday houses. Our Cleaner is generally on her own and cannot move the furniture back. We then need to arrange for 2 handy men to assist and we will need to charge the cost to your credit card.

Wireless Broadband

Wireless internet access is available at the Duchess Suite. A Telstra Pre-paid Wireless modem is available to all Duke's apartments and holiday houses, except the Maylands Czarina Suite and the Warwick house. A $200 deposit is required prior to delivery of the modem. This deposit is refunded on return of the undamaged modem. Access time can be purchased from Telstra through the Connection Manager that is downloaded when the modem is plugged into your laptop.

"Schoolies", Parties

No parties of any sort, including hens, bucks, 21st & 18th partys accepted.
Unfortunately we do not have the policies, procedures or resources to accommodate the unique needs of school leavers during the annual Schoolies Festival. In particular we do not have the adequate resources to engage qualified security personnel to guarantee the safety, comfort and convenience of our guest during this period. For this reason we reserve the right to reject bookings from school and/or university leavers.

If you choose to still book your accommodation through us and it turns out that you are school and/or university leavers, or planning a party, your booking will be cancelled, NO refund will be given.